1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the ForceNexa website and services operated by ForceNexa IT Solutions ("we", "us"). By browsing, creating an account or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
2. Your Account
- You must be 18 or older, or use the service under a parent or guardian's supervision.
- Give accurate information and keep it up to date.
- Keep your password and OTP confidential. You are responsible for activity under your account.
- Tell us immediately if you suspect unauthorised use.
3. Our Role as a Marketplace
ForceNexa is a platform that connects customers with independent sellers. Products are listed and sold by sellers, whose name appears on each product page. We provide the technology, payments, support and returns coordination, but the sale contract for a product is between you and the seller.
We try to keep product information accurate, but descriptions, images and prices are provided by sellers and may contain errors.
4. Orders and Pricing
- An order is confirmed only after you receive an order number and confirmation.
- All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- If a product is mispriced, out of stock or unavailable, we may cancel the order and refund any amount paid.
- You can cancel an order before it is shipped from My Orders.
- Items from different sellers may ship separately.
5. Payments
We accept UPI, cards, net banking, wallets and Cash on Delivery on eligible orders. Online payments are processed by a secure third-party payment gateway. We do not store your card number or CVV.
If a payment fails but money is debited, it is normally refunded to your source within 5-7 working days. We may cancel orders that appear fraudulent or that fail payment verification.
6. Delivery
Delivery dates shown are estimates and depend on the seller, your pincode and the courier. Risk in the product passes to you on delivery. Please check the package at delivery and report visible damage promptly. Please make sure someone is available at the address to receive the order.
7. Returns and Refunds
Eligible items can be returned within the return window shown on the product page, in unused condition with original packaging. Refunds are issued to the original payment method after quality check. Full details are in our Return Policy, which forms part of these Terms.
8. Acceptable Use
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Place fake orders, abuse offers or coupons, or misuse the returns process.
- Post false, abusive or misleading reviews or content.
- Attempt to hack, overload, scrape or disrupt the website.
- Impersonate another person or business.
9. For Sellers
Sellers must complete registration and verification, including valid business and PAN details. Sellers are responsible for the accuracy of listings, product quality, legal compliance, timely dispatch and valid tax invoices. Commissions, fees and payout timelines are set out in the seller agreement shared during onboarding. We may suspend or remove sellers or listings that violate these Terms or applicable law.
10. Intellectual Property
The ForceNexa name, logo, website design and content are owned by us or our licensors and are protected by law. You may not copy, reproduce or use them without written permission. Product images and descriptions belong to the respective sellers or brand owners.
Linking to our content
You may link to our pages for fair, lawful purposes, provided the link does not suggest endorsement by us, is not misleading and does not appear on a site that is unlawful or offensive.
11. Disclaimer and Limitation of Liability
The website and services are provided on an "as is" and "as available" basis. To the extent permitted by law, we are not liable for indirect or consequential losses, or for acts or omissions of sellers, couriers or other third parties. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
12. Suspension and Termination
You can stop using the service or ask us to delete your account at any time. We may suspend or terminate accounts that breach these Terms, create risk or legal exposure, or are used for fraud. Pending orders and refunds will still be handled as required.
13. Governing Law and Disputes
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at [City], India. We encourage you to contact support first so we can try to resolve any issue quickly.
14. Changes and Contact
We may update these Terms from time to time. The "Last updated" date shows the latest version, and continued use means you accept the changes. For questions about these Terms, contact:
