Privacy Policy - Force Nexa Ecommerce

Overview

ForceNexa IT Solutions ("we", "us") operates the ForceNexa online marketplace, where customers can buy products from multiple independent sellers. This policy explains what personal information we collect when you use our website, how we use it, who we share it with and the choices you have.

By using ForceNexa, you agree to this Privacy Policy. If you do not agree, please do not use the website.

Information We Collect

CategoryExamplesWhy we need it

Account detailsName, email, mobile number, password (stored hashed)Create and secure your account

Delivery detailsAddresses, pincode, contact numbersDeliver your orders

Order informationItems, prices, order history, returnsProcess orders, refunds and support

Payment informationPayment method type, transaction status and referenceConfirm payments and refunds

Device and usageIP address, browser, pages viewed, cookiesSecurity, fraud prevention, improvements

Seller detailsBusiness name, PAN, contact and bank detailsVerify sellers and pay out

Card details: card number and CVV are entered on the secure payment gateway and are not stored on our servers.

How We Use Your Information

To create your account and let you sign in securely.
To process orders, payments, deliveries, returns and refunds.
To send order updates, invoices and service messages.
To provide customer support and resolve disputes.
To detect and prevent fraud, abuse and security incidents.
To improve our website, products and recommendations.
To send offers and promotions, only where you have agreed. You can opt out anytime.
To comply with legal obligations such as tax and accounting rules.

Who We Share Your Information With

We do not sell your personal information. We share it only as needed to run the service:

Sellers: your name, delivery address and phone number, so they can fulfil your order.
Delivery partners: to pick up, deliver and return shipments.
Payment gateways and banks: to process payments and refunds.
Service providers: hosting, email, SMS and analytics providers who work under our instructions.
Authorities: when required by law, court order or to protect rights and safety.

If our business is merged or acquired, your information may be transferred to the new owner, subject to this policy.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, understand how the site is used and keep it secure.

TypePurpose

EssentialLogin, cart, security. The site cannot work without them.

PreferencesRemember settings such as your selections.

AnalyticsUnderstand usage so we can improve the site.

You can block or delete cookies in your browser settings, but some features may stop working.

Data Retention

We keep your information only as long as needed for the purposes above, or as required by law. Order and invoice records are kept for the period required by tax and accounting laws. When you delete your account, we remove or anonymise your personal data, except what we must legally retain.

Security

All pages are served over encrypted HTTPS connections.
Passwords are stored in hashed form, never as plain text.
Access to personal data is limited to authorised staff who need it.
Payments are handled by a secure payment gateway.

No system is completely secure. Please use a strong password and do not share your login or OTP with anyone.

Your Rights and Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you can:

Access the personal data we hold about you.
Correct inaccurate or incomplete data. You can edit most details in My Profile.
Request deletion of your account and data.
Withdraw consent for marketing messages at any time.
Raise a grievance about how your data is handled.

To use these rights, contact us using the details below.

Children

ForceNexa is meant for users aged 18 and above. We do not knowingly collect personal data of children. If you believe a child has given us data, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version. For significant changes we will notify you on the website or by email.

Contact and Grievance Officer

For privacy questions, requests or complaints, contact:

[Grievance Officer name], Grievance Officer ForceNexa IT Solutions [Registered office address] Email: support@yourdomain.com