Return Policy

Our Returns Policy

We want you to be happy with every purchase. If something is not right, you can return most items within 7 days of delivery. The item must be unused, in its original packaging, with all tags, accessories and invoice.

How to Return

1. 1
   Request a return

   Open My Orders, select the order and choose Return.

2. 2
   Pack the item

   Pack it securely in the original box with tags, accessories and invoice.

3. 3
   Pickup

   Our courier partner will collect it from your delivery address.

4. 4
   Refund

   After the quality check, your refund is issued to the original payment method.

Faulty Products

If a product is defective or does not work as described, raise a return request with photos or a short video within 7 days of delivery. We will arrange a free pickup and give you a replacement or a full refund after verification.

Damaged in Delivery

If your package arrives damaged or the wrong item is delivered, do not use the product. Contact us the same day with photos of the item and the outer packaging.

• Keep all original packaging until the issue is resolved.
• Large appliances: report any damage within 48 hours of delivery or installation.
• We will replace the item or refund you in full.

Non-returnable Items

For hygiene and safety, the following cannot be returned unless they are defective or damaged:

• Innerwear, personal care and beauty products
• Perishable and consumable items
• Gift cards and downloadable products
• Items marked "non-returnable" on the product page
• Products used, washed or altered after delivery

Refunds

Refund time starts after the returned item passes our quality check. Shipping charges, if any, are non-refundable except for faulty or wrong items.

Disclaimer

We may update this policy from time to time. The policy in force at the time of your order applies. Returns that do not meet the conditions above may be declined.