Frequently Asked Questions

Yes. An account lets you save addresses, track orders, manage returns and keep a wishlist. Sign up with your mobile number or email in under a minute.

Use Forgot Password on the login window. We will send a reset link to your registered email.

Go to My Account > Profile to edit your details, and My Account > Addresses to add, edit or delete delivery addresses.

Add items to your cart, choose or add a delivery address, select a payment method and confirm. You get an order number right away.

Yes. Items from different sellers can be in the same cart and checkout. They may ship separately, so you can receive them on different dates.

You can cancel before it is shipped from My Orders. Once shipped, you can refuse delivery or return it after receiving it. Address changes are possible only before shipping.

UPI, credit and debit cards, net banking, popular wallets and Cash on Delivery (on eligible orders and pincodes).

Yes. Payments go through a secure gateway over an encrypted connection. We never store your card number or CVV.

The amount is automatically refunded to your source within 5-7 working days. If not, raise a ticket with your order number.

Usually 3-7 working days, depending on the seller location and your pincode. The expected date shows on the product page and at checkout.

Shipping charges, if any, are shown before you pay. Many items and orders above the free-delivery limit ship free.

Enter your pincode on the product page to check availability and the delivery date for that item.

Open My Orders, select the order and press Track. You will see each step from order placed to delivered.

Status changes when the courier scans your parcel. If nothing changes for 3 days after shipping, raise a ticket with the order number.

Most items can be returned within 7 days of delivery if unused and in original packaging. Some categories are non-returnable and are marked on the product page.

Refunds are issued after the returned item passes quality check. UPI and wallets take 1-3 working days, cards and net banking 5-7 working days.

Raise a return from My Orders within 7 days with photos. We will arrange a free pickup and send a replacement or refund.

Enter the code in the cart before checkout. The discount appears in your order summary if the code is valid for the items in your cart.

We run festive sales and member offers throughout the year. Keep your account active and watch the offers section on the home page.

Each product page shows the seller name and rating. Sellers are verified at registration and monitored for quality and delivery performance.

You raise the return with us from My Orders. We coordinate pickup with the seller, so you do not need to contact the seller directly.

Register as a vendor with your business details and PAN. Our team reviews your application and contacts you to complete onboarding.

A valid PAN, business details (individual, Pvt Ltd or LLP) and bank account details for payouts. More documents may be requested during verification.

Terms of service, privacy policy and return policy are linked in the website footer.

We use your data only to process orders, provide support and improve the service, as described in our privacy policy.